Technical Support
Our technical support is a post-sales service accompanying the product, designed to maintain ongoing communications with the Partners in order to provide support and respond to any questions about our products.
It includes:
- Analysis of information. IActive technicians analyse the information provided by the Partner in order to find a solution as quickly as possible.
- Research into alternative solutions. During the information analysis stage the different options which may solve the problem are researched.
- Phone and email support. IActive resolves the possible issues in-house and sends the Partner the solution.
- Onsite Support. IActive provides the Partner with one or more senior consultants, on daily contracts, who will attend to possible issues personally at the Partner’s workplace.
The table below, shows the Partner’s various options for contracting technical support :
| TECHNICAL SUPPORT SERVICE | |||
|---|---|---|---|
| Features | BRONZE | SILVER | GOLD |
| Updates |  | | |
| Web support | | | |
| Call center support | - | | |
| Onsite support | - | - | |
| SLA response time | 72h | 48h | 24h |
We also offer an additional service to resolve any queries or consultation on the use of the product IActive Knowledge Studio or to resolve any issues relating to the installation and use of the tool, licensing, the support process or how to update the product.
Contact:
Phone: +34 902 030 093
Email: servicios@iactive.es
